Return, Exchange, and Warranty Policy (B2B)
These terms regulate the acceptance, warranty service, and return of technical products for corporate clients.
1. Quality Guarantee
All supplied products (including consumable parts of mud pumps, industrial seals, high-pressure hoses, and components) undergo strict factory control and are accompanied by quality passports or certificates of conformity (GOST / API / ISO).
- The warranty period for standard spare parts is from 6 to 12 months from the date of delivery (or the normative operating life in motor hours).
- The warranty covers manufacturing defects and discrepancies with the declared steel and polymer grades.
2. Incoming Inspection and Acceptance Procedure
- Upon receipt of a batch, the Buyer is obliged to inspect the integrity of the packaging and the external appearance of the parts.
- In case of discrepancies in quantity, completeness, or visible defects, a bilateral Claim Act must be drawn up within 5 business days from the date of receipt.
3. Return and Replacement Conditions
- Warranty Replacement: Upon confirmation of a factory defect, the Supplier undertakes to replace the part at its own expense within the shortest agreed timeframe or refund the paid funds.
- Return of Standard Items: Return of good quality products from stock is possible by mutual agreement within 14 days, provided that the commercial appearance, factory marking, and conservation packaging are preserved.
- Custom Orders: Parts manufactured according to the Buyer's special drawings or with non-standard sizes are not subject to return (except in cases of hidden material defects).
4. Quality Control Department Contacts
To submit claim acts and technical conclusions, please contact the technical control department via the contact form on the website or the sales department's email.